Innovicx Desktop
Innovicx Desktop unifies agent desktops with computer-telephony integration (CTI), delivers seamless access to CRM and EHR applications, and provides a rich set of outbound capabilities. It enables your associates to make the most of every customer interaction.
Design the Agent Experience
Innovicx Desktop unifies the agent experience in the agent desktop of your choice
Connectors bring inbound and outbound telephony to CRM desktops
Innovicx Widgets add outbound capabilities and customer contexts to contact center desktops
Innovicx APIs let you build your own custom desktop
Multi-CRM, Contact Centers, and Applications
Innovicx Desktop supports a wide range of platforms and applications
Contact center platforms include Amazon Connect, Avaya, Cisco, NICE CXone, and Twilio Flex
Support CRM applications like Microsoft Dynamics, Salesforce, and ServiceNow
Connect to EHR applications such as Epic
Integrate with custom applications using REST APIs
A Robust Pub-Sub Framework
Innovicx Desktop is built on a powerful publisher-subscriber (pub-sub) framework
Standardize telephony functions across communication platforms
Shield agent desktops from the cloud transition of your contact center infrastructure
Integrate complex environments with multiple communication platforms and applications
A complete solution for every billing requirement.
Direct Performance & Revenue Increases
Using Innovicx
%
Agent Productivity
%
Right Party Contacts
%
Engagement Rate
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