Improve Patient Engagement with the Leading Epic EHR Integration for Contact Centers
The future of healthcare requires unifying Electronic Health Records (EHR) and contact centers to provide better and cost-efficient patient experiences. Innovicx EHR Connector provides clinicians and agents quick access to key patient details for better handling of appointment scheduling, reminders & imperative communications.
Patient Experience Tops the Healthcare Agenda
Personalized healthcare and wellness are built on proactive communications and notifications with patients
Value-based care models also hinge on patient engagement and communication with all the constituents of the healthcare system
Contact centers are ideally suited to manage communications at scale and cost-effectively, offloading practitioners
EHR integration delivers streamlined appointment, referral, and billing processes
Telehealth & Virtual Care Made Easy
Transform telehealth and virtual appointment experiences offering convenient 2-way text SMS & messaging conversations
Leverage a comprehensive and flexible integration with Epic EHR to book appointments directly into physician and clinician schedules
Use bots to manage vital patient activities— consent, pharmacy, triage & information collection
Enhance the Patient Experience with Proactive Outreach Campaigns
Engage with patients proactively— execute and manage omnichannel outbound communications using Acqueon Engagement Campaign Manager
Reduce appointment no-shows with proactive call & text reminders
Provide patients, clinicians, or agents easy options for rescheduling
Integrate complex environments with multiple communication platforms and applications
A complete solution for every billing requirement.
Direct Performance & Revenue Increases
Using Innovicx
%
Agent Productivity
%
Right Party Contacts
%
Engagement Rate
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